KeyCompass customer privacy notice

Email
hello@keycompass.co.uk

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Information relating to compliments or complaints
• Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Purchase or service history

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Purchase or account history

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Client account information
• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Payment details
• Account information
• Purchase or service history
• Relevant information from previous investigations
• Financial transaction information
• Correspondence

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Directly from you

12 months before deletion

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: hello@keycompass.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

KeyCompass does not sell personal data and does not share it with third parties for their own marketing. A small number of service providers process information on KeyCompass's behalf:

• Cal.com — booking and scheduling
• Google Workspace — email, and video calls via Google Meet
• Netlify — website hosting
• Stripe — card payments for bookings. You enter card details directly with Stripe; KeyCompass never sees or stores your full card number. Stripe also uses payment information for its own fraud prevention, under its privacy policy.

Information may also be disclosed where the law requires it.

We don't share your details with review sites. After a session we may include a link to leave a review if you'd like to; it's entirely optional.

Cal.com, Google, Netlify, and Stripe are US-headquartered, so personal information handled by them may be transferred outside the United Kingdom. Those transfers rely on the safeguards in each provider's data processing terms — the UK Addendum to the EU Standard Contractual Clauses, or the UK Extension to the EU–US Data Privacy Framework where the provider is certified under it. No personal information is transferred anywhere else.

KeyCompass is registered with the Information Commissioner's Office under reference ZC241780. You can check that entry on the ICO's public register of fee payers.

KeyCompass never asks for, receives, or stores your recovery phrase, your private keys, or your wallet passwords. Not the words, not a photo, not "just the first four". There is no situation in which KeyCompass would need this information, and anyone asking you for it — including someone claiming to be KeyCompass — is not acting for KeyCompass.

Sessions run over video call and are not recorded. Screen sharing runs on the practitioner's side only, so everything sensitive stays on your side of the call.